1. 14-day money-back guarantee (monthly plans)
We offer a 14-day money-back guarantee on the first paid month of any subscription. If VulnVerify isn't the right fit within the first 14 days, email contact@vulnverify.com and we'll refund the full amount — no questions asked, no cancellation form, no retention call.
2. Your free first report, and what a refund changes
The first scan report for a domain you have verified and authorized is free. No card is taken and nothing is charged, so there is nothing to refund — and it stays available to you whether or not you subscribe, including after a refund.
A full refund of a subscription payment ends that subscription straight away rather than at the end of the period: what the plan includes, such as weekly scanning and the reports after your first, stops; any API keys on the account are deleted; and nothing further is charged. If you want to stop paying but keep your plan until the period you have paid for runs out, cancel instead (section 4).
3. Annual plans — 30-day window on the first year
Annual subscriptions carry an extended 30-day money-back window for the first year only. Renewals are non-refundable; we email a renewal reminder 7 days before the charge so you always have time to cancel before billing.
4. Partial periods after the money-back window
We don't prorate refunds for partial periods after the 14-day (monthly) or 30-day (annual) window has passed. Cancelling stops the next renewal — you keep your plan, including weekly scanning, until the current period ends.
5. Pro-rata refunds for verified service outages
If VulnVerify is unavailable for a contiguous period of more than 24 hours due to a verified incident on our side (excluding scheduled maintenance announced 48+ hours in advance), we credit your account at a pro-rata rate for the affected period.
To claim an outage credit, email contact@vulnverify.com with the affected dates. We'll verify against our incident record and apply the credit to your next invoice.
6. How to request a refund
Email contact@vulnverify.com from the email address on your VulnVerify account. Include:
- Your account email
- The invoice number or charge date
- A one-line reason (helpful for us; not required)
We reply within one business day to confirm. Refunds are processed via the original payment method (through our payment processor, Stripe) and typically land within 10 business days — sometimes faster, depending on your card network and bank.
7. Disputed charges — please contact us first
If you see a charge you don't recognise or expected to be refunded, please email us before opening a chargeback with your card issuer. Chargebacks cost both parties time and fees even when resolved in the cardholder's favour — we'd rather just fix the issue directly. We've never refused a legitimate refund request in writing.
8. Exceptions
We reserve the right to deny refunds where there's evidence of abuse — for example: signing up, downloading bulk reports, and immediately requesting a refund; or repeated subscribe/refund cycles from the same account. In practice, this clause has not been invoked.
Enterprise contracts negotiated through sales may have refund terms specified in the master agreement — those override this page where they conflict.
9. Changes to this policy
We may update this policy from time to time; the date at the top shows the latest revision. A change applies to payments made after it takes effect. A payment made before then keeps the refund and credit terms that applied when it was made.
10. Questions
Anything unclear? Email contact@vulnverify.com — we'll get back within a business day.