1. 14-day money-back guarantee (monthly plans)
We offer a 14-day money-back guarantee on the first paid month of any subscription. If VulnVerify isn't the right fit within the first 14 days, email contact@vulnverify.com and we'll refund the full amount — no questions asked, no cancellation form, no retention call.
2. Annual plans — 30-day window on the first year
Annual subscriptions carry an extended 30-day money-back window for the first year only. Renewals are non-refundable; we email a renewal reminder 14 days before the charge so you always have time to cancel before billing.
3. Partial periods after the money-back window
We don't prorate refunds for partial periods after the 14-day (monthly) or 30-day (annual) window has passed. Cancelling stops the next renewal — you keep access to your tier until the current period ends.
4. Pro-rata refunds for verified service outages
If VulnVerify is unavailable for a contiguous period of more than 24 hours due to a verified incident on our side (excluding scheduled maintenance announced 48+ hours in advance), we credit your account at a pro-rata rate for the affected period.
Outage credits are issued automatically to your next invoice within 10 business days of the incident's post-mortem. You don't need to request them.
5. How to request a refund
Email contact@vulnverify.com from the email address on your VulnVerify account. Include:
- Your account email
- The invoice number or charge date
- A one-line reason (helpful for us; not required)
We reply within one business day to confirm. Refunds are processed via the original payment method (through our payment processor, Stripe) and typically land within 10 business days — sometimes faster, depending on your card network and bank.
6. Disputed charges — please contact us first
If you see a charge you don't recognise or expected to be refunded, please email us before opening a chargeback with your card issuer. Chargebacks cost both parties time and fees even when resolved in the cardholder's favour — we'd rather just fix the issue directly. We've never refused a legitimate refund request in writing.
7. Exceptions
We reserve the right to deny refunds where there's evidence of abuse — for example: signing up, downloading bulk reports, and immediately requesting a refund; or repeated subscribe/refund cycles from the same account. In practice, this clause has not been invoked.
Enterprise contracts negotiated through sales may have refund terms specified in the master agreement — those override this page where they conflict.
8. Questions
Anything unclear? Email contact@vulnverify.com — we'll get back within a business day.